Grievance Redressal
We are committed to providing the highest level of service to our customers. Your satisfaction is our priority.
Our commitment to you
We are dedicated to providing prompt assistance to our valued customers, ensuring their valuable time is respected. Should you encounter any challenges related to loan disbursal, or repayment, or experience interruptions in our services, please feel free to reach out to us using the provided contact details. Your satisfaction is our priority, and we are here to address any concerns you may have.
Important notice
It has come to our notice that some groups are impersonating us and trying to portray that they are part of our group and eliciting fees with the false promise of giving them loans. All are requested to be wary of such groups and their similar attempts.
We would like to state that we do not charge any upfront fee against our loan. Anyone charging or claiming to charge any upfront fee is not a part of our organisation.
Our ethical standards
We strictly follow the RBI directive and have set up an effective Grievance Redressal Cell to handle and address all manner of grievances. We always endeavour to carry out responsible lending, whereby we give just the loan which we know you will find convenient to pay back, but also recover our dues ethically. We never believe in any manner of high-handed or coercive recovery methods.
Grievance Redressal Process
Follow our three-level escalation process for resolving your concerns.
- 1
Level 1: Customer Support
Start here. Most issues are settled at this stage.
In case of any complaint or grievance, inform us in writing. Our officials take up the matter for redressal as per the policy. If the complaint remains unresolved at this stage, it is carried to Zonal Office level.
Grievance Resolution Timeline
- 1AcknowledgmentWithin 24 hours of receiving your grievance
- 2Initial ResponseWithin 3 business days
- 3ResolutionWithin 15 business days
- 2
Level 2: Grievance Redressal Officer
Escalate here if the response from Level 1 is unsatisfactory, or if you receive no response.
In case the response from the Branch Official or Zonal Office level is unsatisfactory or no response is received, the complaint should be escalated to the Grievance Redressal / Nodal Officer.
AMGrievance Redressal / Nodal Officer
Aakash Maggo
Grievance Resolution Timeline
- 1AcknowledgmentWithin 24 hours of receiving your grievance
- 2Initial ResponseWithin 3 business days
- 3ResolutionWithin 15 business days
- 3
Level 3: NBFC Escalation
Escalate here if you are not satisfied with the resolution provided at Level 2.
If you are not satisfied with the resolution provided at Level 2, you can approach the Non-Banking Financial Company that owns and operates DigiIndiaLoan.
Skyrise Credit & Marketing Limited
Non-Banking Financial Company
RBI Registration No. B-14.02284Cabin No. 305, Plot No. A-4, Second Floor, Shubham Enclave, Paschim Vihar, New Delhi, Delhi, India, 110063
Beyond these three levels, you may approach the Reserve Bank of India. If your complaint is not resolved within 30 days, or you are not satisfied with the decision of the Grievance Redressal Officer, you may approach the Officer in Charge of the Regional Office of the Department of Non-Banking Supervision of the Reserve Bank of India.
In every case, disputes are heard and disposed of within 30 days from the date of receipt of the complete details in respect of the grievance, as published in our Fair Practice Code.
We're here to help
Your concerns matter to us. Reach out through any of the channels above and we will make sure your issue is resolved promptly.